Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our supplements, shipping, returns, and more. If you need further assistance, feel free to contact us—we’re happy to help!
General Questions
Are your products natural or organic?
Our products are made using naturally inspired ingredients. While some items may contain natural ingredients, we do not claim that all products are 100% natural or organic unless clearly stated.
Are your products safe for sensitive skin?
Skin types and sensitivities vary from person to person. We recommend reviewing ingredient lists carefully and performing a patch test before regular use.
Do your products treat or cure skin conditions?
Our products are intended for cosmetic and personal care use only. They are not designed to diagnose, treat, cure, or prevent any medical conditions.
Do you use synthetic ingredients?
Some products may contain synthetic or fragrance ingredients to ensure performance, safety, and shelf stability. Full ingredient information is provided where available.
Do you use essential oils?
Some products may contain essential oils or fragrance oils. Please review individual product listings for detailed ingredient information.
Product & Usage Questions
How do I use your products?
Usage instructions are provided on each product label or product page. Please follow the directions listed for best results.
We recommend performing a patch test before first use, especially if you have sensitive skin or allergies. Discontinue use if irritation occurs.
Are your products safe for children?
Our products are intended for general personal care use. Adult supervision is recommended when products are used by or around children.
Do your products contain allergens?
Some products may contain ingredients such as essential oils, fragrance oils, nut-derived ingredients, or botanicals. Please review ingredient lists carefully before use.
What should I do if irritation occurs?
Discontinue use immediately and rinse thoroughly with water. If irritation persists, consult a healthcare professional.
Shipping & Orders
Where do you ship?
We currently ship across Canada. Shipping options and rates will be calculated at checkout.
How long does shipping take?
Orders are typically processed and shipped within 5 business days of receiving payment. Processing times may vary depending on product availability and order volume.
Can I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status of your shipment and estimate the expected delivery date.
What if my order is delayed or lost?
If your order is delayed, please allow some extra time due to possible carrier issues. If your package is lost, contact our support team at arezthesoapfactory@mail.com for assistance.
Returns & Refunds
Do you accept returns or exchanges?
For hygiene and safety reasons, opened or used personal care products are not eligible for return or exchange. All sales are final on opened or used items, perishable goods, and products purchased during promotional sales or clearance events. Please refer to our Return Policy for full details.
What if my order came damaged or defective?
If your item arrives damaged or defective, please contact us within 1 day of delivery at arezthesoapfactory@mail.com with photos of the damaged or defective product. We will review your case and provide instructions on how to proceed with a replacement or refund.
Can I cancel my order after placing it?
Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
Subscription & Discounts
Do you offer a subscription service?
Not yet, but we’re working on it! We plan to introduce a subscription service in the future so you can receive your favorite products hassle-free. Stay tuned!
Other Questions
Can I use your products if I’m pregnant or have allergies?
If you are pregnant, nursing, or have known allergies or sensitivities, we strongly recommend consulting a qualified professional and carefully reviewing ingredient lists before use.
Do you guarantee results?
Because personal care products can affect individuals differently, we do not guarantee specific results.
How can I contact customer support?
You can reach our customer support team at arezthesoapfactory@mail.com or through our contact form on the website. We aim to respond within 24 hours.