Refund policy

Return and Refund Policy:

At Arez Handmade, we strive to provide high-quality products and excellent customer service. However, due to the nature of our products, we do not offer returns or refunds on purchases. 

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 1 day of delivery at arezthesoapfactory@mail.com with photos of the damaged or defective product. We will review your case and provide instructions on how to proceed with a replacement or refund.

Non-Returnable Items: Please note that all items are non-returnable, including opened or used products, perishable goods, and items purchased during promotional sales or clearance events.

Cancellations: Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.

Contact Us: If you have any questions or concerns about our return and refund policy, please contact our customer service team at arezthesoapfactory@mail.com. We are here to assist you and ensure your satisfaction with our products.